Knowledge
Experience leading, or contributing to, regulatory themed projects.
Application of knowledge and expertise in the review of process, procedures and policies, striving for continuous improvement
Previous experience in an Operational Management role, preferably in either regulated financial services or a Complaints specific role.
Knowledge of existing control frameworks, and an understanding of key risk indicators within a regulated complaints handling environment
Continuous Personal Development through pro-active awareness of industry best practice and regulatory change, and implementation of change to ensure ongoing regulatory compliance
Provide oversight and act as a point of referral at M&A business level , for complaints activity and related enquiries
Capable of using all internal business systems and strong awareness of processes
Demonstrable experience within the Insurance industry
Skills
Pro-active liaison with acquisition counterparts, and the wider Atlanta business key-stakeholders, through engagement and open dialogue to deliver against key priorities and objectives
Support the onboarding of M&A businesses specific to Complaints activity, including but not limited to policy, process, training, systems and approach
Achievement of Complaints operational excellence, through effective gap analysis, and development/delivery of plan to address gaps identified, delivering alignment with Atlanta best practice approach
Completion of pre-contract due diligence on M&A complaints activity to provide assurance on regulatory compliance and performance against operational KPI’s
Proven interpersonal skills and the ability to build effective working relationships with stakeholders at all levels.
Contribute to the provision of MI, and the analysis of information to provide insight at M&A business level, and to utilise findings to further improve performance, consistency and processes where applicable
Behaviours
Takes accountability of own performance
Continuous improvement
Customer Experience
Collaborates well with others, demonstrating an enthusiasm to support others in creating an improved/efficient service to our customers.
Adaptable and pragmatic in light of change.
Enthusiasm, Positivity and Resilience in difficult situations.
Deliver results
Current vacancies
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