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Complaints Support Assistant

Knowledge

Knowledge and understanding of FCA complaint requirements (DISP

Maintain business trackers with required information so that regulated tasks can be completed within necessary timescales.

Demonstrable experience within the Insurance industry

Experience working in a regulated financial service environment, preferably in a Complaints or Customer service administration role

Skills

Ensure batch jobs of letters are created and posted within appropriate time frames.

Appropriately action any customer correspondence, received by post or email.

Proven interpersonal skills and the ability to build effective working relationships with colleagues

Log complaints accurately and in a timely fashion on to the complaints management system.

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

Behaviours

Adaptable and pragmatic in light of change.

Excellent organisational and time management skills. Able to work independently and prioritise workload

Collaborates well with others, demonstrating an enthusiasm to support others in creating an improved/efficient service to our customers.

Passionate about providing excellent service, with a customer focused approach

Enthusiasm, Positivity and Resilience in difficult situations.

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