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Head of Conduct Assurance

Knowledge

Strong working knowledge of the FCA’s principles, guidance and rules

Lead, develop and motivate colleagues within the function to deliver against Atlanta’s values, behaviours and function objectives

Commercial awareness and ability to apply a pragmatic approach

Oversee the maintenance of the Conduct Assurance MI Dashboard

Good working knowledge of Quality Assurance and Customer Experience Programmes

Oversee the Conduct Assurance Function to ensure the function undertakes affective assurance and insight activity in line with agreed principles and scoring methodologies

Proven ability to understand, identify and pragmatically influence key internal/external stakeholders

Skills

Strong knowledge of General Insurance Policies, Practices and Principles

Proven ability to build and sustain strong professional relationships with internal/external stakeholders

Oversee the delivery of Atlanta’s Voice of the Customer Programme so that the programme effectively delivers insights from customers which allows the function to draw conclusions, make recommendations and support the delivery of actions which will enhance the customer’s experience and make things simple for them

Oversee the delivery of the Conduct Assurance Review plan to ensure that reviews are correctly scoped and investigated, and that findings and recommendations are accurate, measured and focus on the delivery of good customer outcomes

Effectively plan, organise and monitor activities of the Conduct Assurance Function

Good problem solving and analytical skills

Behaviours

Develop and maintain an up-to-date working knowledge of the brands that make up the Atlanta group of companies

Willingness to share knowledge and skills with members of the team and to forge collaborative relationships.

Ensures the function provides effective assurance that customer facing staff act: honestly, fairly, professionally, in the best interests of the customer and in accordance with all business processes, legal and regulatory requirements.

Customer focused individual who puts the customers at the heart of everything they do

Undertake continuous personal development to ensure that Atlanta Group behaviours are demonstrated effectively and that skills and knowledge are up to date.

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