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Fraud Investigator

Knowledge

Good business acumen

Fraud or investigative background 

Detailed and specialist process/product knowledge (ie knowledge of SIRA, IFB, IFIG databases)

Maintain an up to date understanding of fraud related legislation, DPA 29/3 and intelligence management.

Skills

Computer literate and have a good knowledge of Microsoft Office packages including Excel, Access, Outlook and Word

Good problem solving and analytical skills

Ability to work under pressure and meet deadlines

Excellent communication and feedback skills with external contacts and all levels of staff

The ability to probe and assimilate information to check accuracy and relevance when building a full picture in respect of tasks and issues

Attention to detail

Record and produce MI for the fraud  team ensuring it is accurately completed, relevant and clearly presented.

Apply specialist and technical knowledge in supporting colleagues and the wider business with escalated investigations and policies of high risk.

When required assist the management team in the day to day activities of the department including the coaching and development of other agents

Behaviours

 A self-starter, motivated and capable of working with minimum supervision

Adopts a structured approach and focuses on key issues when dealing with problems

Understands the need for, and is able to develop, a good working relationship across the business, working well with people at all levels

Flexibility to operate in a changing environment

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