Knowledge
Good business acumen
Fraud or investigative background
Detailed and specialist process/product knowledge (ie knowledge of SIRA, IFB, IFIG databases)
Maintain an up to date understanding of fraud related legislation, DPA 29/3 and intelligence management.
Skills
Computer literate and have a good knowledge of Microsoft Office packages including Excel, Access, Outlook and Word
Good problem solving and analytical skills
Ability to work under pressure and meet deadlines
Excellent communication and feedback skills with external contacts and all levels of staff
The ability to probe and assimilate information to check accuracy and relevance when building a full picture in respect of tasks and issues
Attention to detail
Record and produce MI for the fraud team ensuring it is accurately completed, relevant and clearly presented.
Apply specialist and technical knowledge in supporting colleagues and the wider business with escalated investigations and policies of high risk.
Behaviours
A self-starter, motivated and capable of working with minimum supervision
Adopts a structured approach and focuses on key issues when dealing with problems
Understands the need for, and is able to develop, a good working relationship across the business, working well with people at all levels
Flexibility to operate in a changing environment