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Fraud Technician

Knowledge

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

Maintain an up to date understanding of fraud related legislation, DPA 29/3 and intelligence management.

To be aware of and understand Atlanta’s Whistleblowing Procedure.  To question and act upon concerns about malpractice or wrongdoing by following the Atlanta’s Whistleblowing Procedure

To safeguard information, paying attention to customer and employee data and business sensitive information

Adherence to all departmental and Company controls, and procedures including the accurate and timely production of all relevant computer outputs and change management updates.

Skills

Responsibility for the accuracy and updating of all systems, processes and procedures allocated are properly maintained thereby facilitating operational efficiency.

Computer literate and have a basic knowledge of Microsoft Office packages including Excel, Access, Outlook and Word

Good problem solving and analytical skills

Understands the need for, and is able to develop, a good working relationship across the business, working well with people at all levels

Excellent communication and feedback skills with external contacts and all levels of staff

To ensure that all agreed service standards and deadlines for activities included but not limited to investigations, cancellations, voidance, validation, CVS alerts, delegated authorities and chargeback claims are adhered to.

Managing and recording enquiries from insurers, the network and support services ensuring that actions and responses are completed and provided.

The ability to probe and assimilate information to check accuracy and relevance when building a full picture in respect of tasks and issues

Review and verify a wide range of customer documents (driving licences, V5, utility bills etc) to ensure they are genuine and valid. 

Sees tasks through to completion and consistently achieves objectives and deadlines

Dealing with and responding to all post, emails and calls from customers, third parties, insurers, and the wider business in a timely manner

Behaviours

Maintain professional and ethical standards when liaising and engaging with the insurer panel’s fraud teams and partner agencies.

GCSE in English and Math’s desirable.

Able to manage the requirements of this role and the business alongside the commitment to the study requirements of the apprenticeship standard that Atlanta is supporting.

A self-starter, motivated and capable of working with minimum supervision

Proven evidence of  continuous learning and development

Undertake such other duties, as may be reasonably required and which are consistent with the general level of responsibility of this role.

Adopts a structured approach and focuses on key issues when dealing with problems

Ability to work under pressure and meet deadlines

Flexibility to operate in a changing environment

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