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Head of Fraud

Knowledge

Strong working knowledge of Atlanta and its procedures, Knowledge of SIRA, IFB, IFIG, Fraud or investigative background

Management experience in a regulated environment

Experienced in the fraud/finance industry

Constantly improve the performance of the fraud prevention system by working closely with the analytics team to improve our fraud models

Good problem solving and analytical skills

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

 

To be aware of and understand Atlanta’s Whistleblowing Procedure.  To question and act upon concerns about malpractice or wrongdoing by following the Atlanta’s Whistleblowing Procedure

Balance fraud strategies with customer experience

Detailed and specialist process/product knowledge 

To safeguard information, paying attention to customer and employee data and business sensitive information
Research fraud trends in the industry and develop solutions to manage risk

Skills

Computer literate and have a good knowledge of Microsoft Office packages including Excel, Access, Outlook and Word

Develop and manage the fraud strategy, procedures and reports to ensure they are well defined and communicated.

Oversee fraud reporting to monitor the effectiveness of strategies

Identify gaps and opportunities in the current fraud processes

Identify, research and onboard strategic third parties who can assist with fraud identification

Willingness to share knowledge and skills with members of the team through coaching and mentoring

Understands the need for, and is able to develop, a good working relationship across the business, working well with people at all levels

Lead the fraud prevention team, ensuring they are effectively trained in the use, maintenance and monitoring of the fraud tools and processes.

Clear communicator, both written and verbal with ability to explain complicated matters in simple terms, negotiate and influence stakeholdersClear communicator, both written and verbal with ability to explain complicated matters in simple terms, negotiate and influence stakeholders

Excellent communication and feedback skills with external contacts and all levels of staff

Work closely with other areas as required to ensure controls and any appropriate system enhancements are in line with changes in fraud trends.

Ability to work under pressure and meet deadlines

Behaviours

A self-starter, motivated and capable of working with minimum supervision

Adopts a structured approach and focuses on key issues when dealing with problems

Flexibility to operate in a changing environment

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