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Lead Fraud Technician

Knowledge

Strong working knowledge of Atlanta and its procedures, Knowledge of SIRA, IFB, IFIG, Fraud or investigative background

Management experience in a regulated environment

Experienced in the fraud/finance industry

Good problem solving and analytical skills

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

Maintain an up to date understanding of fraud related legislation, DPA 29/3 and intelligence management utilising this knowledge to train and develop the team.

To be aware of and understand Atlanta’s Whistleblowing Procedure.  To question and act upon concerns about malpractice or wrongdoing by following the Atlanta’s Whistleblowing Procedure

Apply specialist and technical knowledge in supporting colleagues and the wider business with escalated investigations and policies of high risk particularly in relation to chargebacks.

Adherence to all departmental and Company controls and procedures including the accurate and timely production of all relevant computer outputs and change management updates.

Detailed and specialist process/product knowledge 

To safeguard information, paying attention to customer and employee data and business sensitive information

Responsibility for the accuracy and updating of all systems, processes and procedures allocated are properly maintained thereby facilitating operational efficiency i.e. agreed service standards and deadlines for actives included but not limited to investigations, cancellations, voidance, validation, CVS alerts, delegated authorities and chargeback claims are adhered to and tracked through a rigorous MI process.

Identify and highlight business issues and continuous improvement opportunities and provide feedback and solutions where appropriate through the submission of change requests.

Attend meetings and specialist forums at the request of the Head of Fraud.

Attend industry forums as required which may involve national travel.

Skills

Computer literate and have a good knowledge of Microsoft Office packages including Excel, Access, Outlook and Word

Utilise industry databases to support investigations, SIRA, IFB, IFIG and update accordingly. Monitor and manage the SIRA rules making amendments and recommendations where appropriate.

To handle any query that refers to any current fraud measures/procedures.

Management of a team of Fraud Technicians and Fraud Investigators completing 1-2-1s and continually monitoring welfare, discipline and training, acting as an ambassador and department SPOC for both external and internal management referrals.

Willingness to share knowledge and skills with members of the team through coaching and mentoring

Develop and implement Key objectives for individual team members.

Excellent working relationship with insurer panel’s fraud teams and third partner agencies to ensure open lines of communication and best practice measure are maintained. 

Excellent communication and feedback skills with external contacts and all levels of staff
Understands the need for, and is able to develop, a good working relationship across the business, working well with people at all levels

Complete Quality Control activities for all members of the Fraud Team to ensure accuracy and adherence to documented departmental processes
 

Ability to work under pressure and meet deadlines

Complete investigations, identifying trends, analysis and problem-solving sharing where necessary the results.

Sees tasks through to completion and consistently achieves objectives and deadlines

The ability to probe and assimilate information to check accuracy and relevance when building a full picture in respect of tasks and issues

Adopts a structured approach and focuses on key issues when dealing with problems

Record and produce MI for the fraud team including but not limited to month end results and specific insurer requested MI ensuring it is accurately completed, relevant and clearly presented

Behaviours

A self-starter, motivated and capable of working with minimum supervision

Undertake such other duties, as may be reasonably required and which are consistent with the general level of responsibility of this role.

Flexibility to operate in a changing environment

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