Digital CX Delivery Partner

Knowledge

Deep understanding of digital experience and capabilities

Using your experience you’ll deliver digital change at pace and demonstrate more innovative, efficient ways of working.

You’ll be an ambassador for our customers, putting yourself in their shoes and striving to improve their experiences every day.

Joining our innovative team, you’ll coordinate the delivery of digital customer experiences across Atlanta that will vary in scale, complexity and budget.

Accountable for the day-to-day delivery of our digital customer experiences, you will be the go-to person in understanding the delivery priorities within the Digital Customer Function.

Skills

Using your organisational skills, you will document plans and roadmaps for delivery of key features across the digital customer landscape and ensuring digital processes are delivered on plan for wider business projects.

You will be focused on continuous improvement by solving problems and delivering values that will help enhance customer experience across all our digital assets.

Delivering initiatives that improve Digital CX

In conjunction with the Digital Performance Analyst, you will also regularly monitor the benefit of each initiative and update with relevant programme teams with ROI.

Excellent interpersonal, written and verbal communication skills

Building phased, digital roadmaps with a focus on prioritisation, development and creating business cases.

Planning, leading projects & organisational skills

Behaviours

Proactive with the ability to drive continuous improvements

Credibility and gravitas within the team, the business and with key stakeholders.

Working with stakeholders of various levels – Exec to Front Line Colleagues.

As a natural relationship builder, you will develop strong relationships with key stakeholders and collaborate with other teams.