Knowledge
To support the External Acquisitions and Internal Book Transfers / System Migration in Atlanta by contributing to Project Meetings and assisting with any requirements /controls / processes to support the move
To ensure the delivery of our customers' needs and expectations by ensuring that all of the department systems are accurately maintained and departmental procedures are followed
Facilitate the delivery of outstanding and consistent customer service across all business areas, to ensure satisfactory customer outcomes and develop customer loyalty
To ensure the delivery of all agreed service standards and deadlines for activities included but not limited to Financial Processing, Customer Accounts(Legacy and Current platforms ), Close Funding Management, Credit & Recoveries Activities, Insurer requests and Customer & Client Money are adhered to
To support the Month End postings of Income and other Ad Hoc postings within the 3 day deadline
To assist External Auditors with the Annual Audits
Skills
The ability to probe and assimilate information to check accuracy and relevance when building a full picture in respect of tasks and issues
Manage the investigations, identifying trends, analysis and problem solving
Strong relationship building skills
Clear and confident communication skills
Experience in managing and supporting teams
Through effective Performance Management, effectively manage and develop the team to deliver targets as appropriate
Effectively plan and organise the teams daily activities and workloads
Effectively handle and if necessary escalate, complaints in line with Atlanta’s complaints handling procedure in order to ensure fair customer outcomes and to protect Atlanta’s reputation
Escalation of any breaches/issues/concerns through the appropriate process
Understands the need for, and is able to develop, a good working relationship across the business, working well with people at all levels
To provide support to the Financial Controller/ Senior Finance Operations manager where required included but not limited to attendance at project meetings, ad-hoc project work and meetings with external contacts
Behaviours
Ability to work under pressure and meet deadlines
Flexibility to operate in a changing environment
Willingness to share knowledge and skills with members of the team through coaching and mentoring
Sees tasks through to completion and consistently achieves objectives and deadlines
Proven track record in a target driven environment
Motivated and committed to achieve results
Adopts a structured approach and focuses on key issues when dealing with problems
Current vacancies
Please visit Markerstudy's Careers Page to view our current vacancies.