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Agency Manager


Solid understanding of UK Insurance market

Experience of working in a regulated environment and to strict requirements

A legal background (desirable)

Cert CII (Desirable)

Experience managing stakeholder relationships

Assessment of Insurers - insurer due diligence, capacity management (credit ratings) – ensuring everything is in place prior to launching with a new insurer and ongoing assessment of existing insurers to ensure they are stable and within risk appetite

Contract review and management experience (desirable)


Excellent planning & organisational skills

Analytical, with the ability to identify and understand trends and present to key stakeholders

Evaluation of product performance analysis with appropriate recommendation where required including product value / conduct risk KPIs

To safeguard information, paying particular attention to customer and employee data and business sensitive information

Strong communicating and influencing skills

End to end management of the insurer contract process (TOBAs)

Management of the Trading Risk Forum

Support in the delivery against Trading owned Business Standards and wider regulatory requirements, keeping abreast of developments

Insurer Security Business Standards


Advise the Trading team on suitability of insurers based on your analysis of the data

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

Maintain a positive and solution oriented approach to work, providing open and honest feedback.

Proactive with the ability to drive continuous improvements

In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships.

Technical support to Product areas within Trading and wider in regards to your areas of responsibility e.g. TOBA queries

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