CMS Content Editor

Knowledge

To safeguard information, paying particular attention to customer and employee data and business sensitive information

To be aware of and understand Atlanta’s Whistleblowing Procedure and Code of Conduct. To question and act upon concerns about malpractice or wrongdoing by following the Atlanta’s Whistleblowing Procedure

Take all reasonable steps to ensure appropriate confidentiality

A passion for digital

Digital CIM Qualification or relevant degree

Contribute to the digital strategy of the business by providing best in class website journeys optimised at all times for mobile, desktop and tablet

Experience of working in the Financial Services industry

Prior experience using EpiServer CMS

Support the Digital team through all aspects of website management to agreed timings from scoping, planning, gaining business approval and implementation of new content.

Experience of managing website user journeys across multiple devices

monitoring the performance of our websites, apps and online customer journeys for the purpose of optimising customer experience and improving customer satisfaction

Skills

Strong communicating and influencing skills both internally and externally

Conduct appropriate levels of testing prior to making changes to group sites

To monitor website performance and manage the website development plan, reporting to key stakeholders in marketing

Proficient in translating requirements into detailed website briefs

Provide support to the appropriate website user journeys which support the online sales plans of the business

Ensure digital content is suitably managed using the Content Management System

Support with Marketing Department where necessary with certain aspects of departmental admin

Management of multiple responsibilities and deadlines

Support the CMS Manager ensuring websites are always optimised for mobile, tablet and desktop

As required, provide digital user journey input in planning meetings and monitor the effectiveness of activity, recommending actions to improve user journey performance

Ability to analyse performance of activities

Behaviours

A keen knowledge of website user experience and best practice

Provide appropriate levels of reporting on performance of work delivered

Excellent attention to detail

To ensure agreed marketing processes are followed at all times

Operate as an effective role model – demonstrate behaviours and maintain standards that are expected of everyone within the (department)

To support the delivery of agreed website development plans by working closely with external digital agencies and internal colleagues in marketing

Ensure we have appropriate data to analyse all aspects of our digital activity by working with key stakeholders across marketing and third party agencies

In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships

Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role