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Content Manager

Knowledge

Experience of managing website user journeys across multiple devices

Experience of managing website content using Content Management Systems.

Digital CIM Qualification or relevant degree (but not essential)

Experience of working in the Financial Services industry (desirable but not essential)

Prior experience using EpiServer CMS (desirable but not essential)

 

Skills

Proficient at managing budgetary and financial information.

Strong communications skills

Proficient in translating requirements into detailed website briefs.

Excellent stakeholder management

Attention to detail

Provide digital content input in planning meetings and monitor the effectiveness of activity, recommending actions to improve customer journey performance where required.

Evaluation of key competitor activity across a range of digital activity

Deliver service excellence to our customers through compliance with all FCA regulations and TCF obligations and protect our reputation

Behaviours

Ability to work independently and as part of a team

In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships

Proactive in driving own and other's personal development

Creative and innovative

Customer focussed

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