Digital UX & CRO Manager

Knowledge

Continuous delivery of online customer journeys to support and evolve delivery of a ‘best in class’ digital experience across Atlanta.

Work closely with the UX Digital Enhancement Manager to deliver required improvements to the journey

Evaluation of key competitor activity across a range of digital activity.

Ensure agreed marketing processes are followed at all times.

Deliver service excellence to our customers through compliance with all FCA regulations and TCF obligations and protect our reputation.

To safeguard information, paying particular attention to customer and employee data and business sensitive information

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

To be aware of and understand Atlanta’s Whistleblowing Procedure and Code of Conduct. To question and act upon concerns about malpractice or wrongdoing by following the Atlanta’s Whistleblowing Procedure

Desirable Knowledge: Visual design skills and knowledge of HTML, CSS and Javascript..Experience of working in the Financial Services industry..Digital CIM Qualification or relevant degree. Experience of working using an AGILE project management methodology.

Skills

Apply experience and expertise in UX / UI to the delivery of agreed website development plans, working closely with internal teams and external digital agencies.

Deliver service excellence to our customers through compliance with all FCA regulations and TCF obligations and protect our reputation.

Experience of optimising digital customer journeys across multiple devices and platforms.

Significant experience of applying UX / UI within the delivery of digital projects.

Monitor existing websites, ensuring they perform as expected and any incidents, defects or issues are dealt with quickly and effectively.

Take all reasonable steps to ensure appropriate confidentiality.

Responsible for sourcing user testing of new journeys or significant journey changes prior to delivery in line with the digital road map.

Behaviours

Contribute ideas into new digital projects, and provide suggestions to how digital journeys can be improved to delight customers and improve conversion.

A passion for digital.

Attention to detail.

Maintain a positive and solution oriented approach to work, providing open and honest feedback

Ensure your own continuous professional development by participating in external networking / conferences /associations / groups, to stay current on Industry developments & innovations. Encourage, support and coach other team members in their own development.

Keen to build on existing knowledge by continuous learning.

Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.

Work closely with Business Change Project Managers, configuration team and delivery managers to deliver key digital business initiatives.

In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships.

Communication and influencing skills both internally and externally.

Significant Experience in working with both internal Dev and External agencies to deliver UX best practices.

Present competitor research to back up UX recommendations and communicate these effectively to the business

Clear communication to the business on changes delivered and commercial impacts /annualised view.

Experience managing key relationships with external suppliers.

People: Digital Lead, Senior Digital UX Manager, Digital Analysts/MI, Digital Content Team, PPC Manager, Other Marketin gTeam Memebrs, Digital Development Team, Internal Stakeholders.

Management of multiple responsibilities and deadlines