Digital UX Specialist

Knowledge

Report on incidents according to the Atlanta Group policy in a timely and effective way.

Deliver service excellence to our customers through compliance with all FCA regulations and TCF obligations and protect our reputation.

Undertake a continuous testing programme, including planning and delivery, to support conversion rate optimisation goals where appropriate

Apply experience and expertise in UX / UI to the delivery of agreed website development plans, working closely with internal teams and external digital agencies.

Experience of optimising digital customer journeys across multiple devices and platforms.

To support the Marketing team and wider business in the development, maintenance and optimisation of the UX and customer journeys across the Atlanta Digital Web estate according to business objectives, performance and priority.

Skills

Work closely with Business Change Project Managers, configuration team and delivery managers to deliver key digital business initiatives.

Communication and influencing skills both internally and externally.

Significant experience of applying UX / UI within the delivery of digital projects.

Proven delivery of A/B and MVT programmes

Evaluation of key competitor activity across a range of digital activity.

Monitor existing websites, ensuring they perform as expected and any incidents, defects or issues are dealt with quickly and effectively.

Continuous development of online customer journeys to support and evolve delivery of a ‘best in class’ digital experience across Atlanta.

Digital CIM Qualification or relevant degree.

Visual design skills and knowledge of HTML, CSS and Javascript.

Behaviours

Attention to detail.

Contribute ideas into new digital projects, and provide suggestions to how digital journeys can be improved to delight customers and improve conversion.

Ability to analyse performance of activities.

Keen to build on existing knowledge by continuous learning.

Experience managing key relationships with external suppliers.

In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships.

Management of multiple responsibilities and deadlines.