Senior CMS Content Editor

Knowledge

Experience of working in the Financial Services industry (desirable).

Experience of managing website user journeys across multiple devices

Experience of managing website content using content management systems.

Digital CIM Qualification or relevant degree (desirable).

A keen knowledge of website user experience and best practice.

Contribute to the digital strategy of the business by providing best in class website journeys optimised at all times for mobile, desktop and tablet.

Provide support to the appropriate website user journeys which support the online sales plans of the business.

Skills

Strong communicating and influencing skills both internally and externally

Experience of managing key relationships with external suppliers.

Provide digital user journey expertise in planning meetings and monitor the effectiveness of activity, recommending actions to improve user journey performance.

To lead and support the delivery of agreed website development plans by working closely with external digital agencies and internal colleagues in Marketing and Digital Development.

Ability to analyse performance of activities.

Ensure we have appropriate data to analyse all aspects of our digital activity by working with key stakeholders across marketing and third party agencies and provide appropriate levels of reporting on performance of work delivered.

To monitor website performance and manage website development plans, reporting to key stakeholders in marketing.

Define and implement technical solutions to meet business requirements, such as webchat, call tracking, complaints handling, personalisation and lead generation.

Proficient in translating requirements into detailed website briefs.

Take a lead in delivering digital projects that require CMS experience and capability.

Ensure digital content is accurate, compliant and well maintained within the Content Management System by conducting appropriate levels of testing before and after making changes to group websites

To ensure agreed marketing processes are followed at all times.

Behaviours

Excellent attention to detail

Maintain a positive and solution oriented approach to work, providing open and honest feedback.

Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.

Operate as an effective role model – demonstrate behaviours and maintain standards that are expected of everyone within the Marketing department.

In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships.

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

Management of multiple responsibilities and deadlines.