UX Manager

Knowledge

Strong UX experience

Knowledge and experience of UX tools e.g. InVision, Photoshop etc

Identifying initiatives which will improve user experience, metrics and KPIs across the digital propositions

Skills

Previous experience of managing people

Excellent communication & presentation skills

Planning and conducting a range of user research and requirements gathering methods and presenting findings back to stakeholders.

Attention to detail

Managing and leading workshops and studies to gather feedback on our user experience.

Help to improve inter-departmental awareness of user experience, digital activity, and vision

Reporting on website performance, preparing statistical information on web traffic and usage

Demonstrate initiative and strong organisational skills

Planning, leading, and participating in various activities including competitor analysis, sketching sessions, wire framing, prototyping and user testing

Behaviours

Creative and innovative

Customer Focus

Ability to work independently and as part of a team

Confident in working with all levels of management