people using computers in an office

Claims Manager


Personal lines insurance experience

Good Knowledge of the claims customer journey

CII qualified or working towards CII qualification

Operational Claims experience


The ability to influence without authority

Excellent people management skills

Excellent written and verbal communication skills

Analysing data and presenting key themes

Development and Implementation of policies and procedures

Developing and coaching direct reports by assessing the quality of the work completed.


Maintain CPD and ensure direct reports keep up to date with their CPD.

Drive for results


Teamwork and collaboration

Role Model positive professional behaviours

Identify solutions and initiatives for continuous improvement

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