Knowledge
Risk focused with experience of working in a regulated environment
Adherence to all departmental and Company controls and procedures including the accurate and timely production of all relevant computer outputs, reports, and letters
Skills
Manage customer expectations and resolve queries. Build and sustain professional customer and third party relationships.
Effective communication skills with external contacts and working well with people at all levels
Deal with customer correspondence, diaries / tasks and CBPF reports in a timely and effective way that achieves service level agreements whilst delivering excellent levels of service to all customers across all CDL platforms.
To meet our customers' needs and expectations by ensuring that all the department systems are accurately maintained, and departmental procedures are followed
Computer literate and have a good knowledge of Microsoft Office packages including Excel, Access, Outlook and Word
Behaviours
Ability to work under pressure and meet deadlines
React positively to change, staying calm under pressure
Contribute to achieving team objectives; help create a positive working environment.
Willingness to share knowledge and skills with members of the team through coaching and mentoring
A self-starter, motivated and capable of working with minimum supervision
Adopts a structured approach and focuses on key issues when dealing with problems
The ability to probe and assimilate information to check accuracy and relevance when building a full picture in respect of tasks and issues
Current vacancies
Please visit Markerstudy's Careers Page to view our current vacancies.