people using computers in an office

Head of Operational Control


Insurance industry knowledge

Contact Centre industry knowledge

Debt Management

At least 5 years working at a senior level in Customer Service

Experience of leading and delivering significant change and business improvement initiatives.

Evidence of continual professional development.

Experience of leading a team


Attract, retain, motivate, coach and develop managers/team leaders for high performance.

Setting objectives whilst being committed to ensuring all members of the team work together to achieve goals.

Excellent communication and influencing skills

Technically astute whilst being able to align to operational challenges and needs.

Strong Stakeholder management

Strong organisational skills and attention to detail

Manage financial budgetary requirements

Provide regular accurate reporting on performance


Drive for results


Teamwork and collaboration

Role Model positive behaviours

Identify solutions and initiatives for continuous improvement

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