Knowledge
Insurance industry knowledge
Contact Centre industry knowledge
Debt Management
At least 5 years working at a senior level in Customer Service
Experience of leading and delivering significant change and business improvement initiatives.
Evidence of continual professional development.
Experience of leading a team
Skills
Attract, retain, motivate, coach and develop managers/team leaders for high performance.
Setting objectives whilst being committed to ensuring all members of the team work together to achieve goals.
Excellent communication and influencing skills
Technically astute whilst being able to align to operational challenges and needs.
Strong Stakeholder management
Strong organisational skills and attention to detail
Manage financial budgetary requirements
Provide regular accurate reporting on performance
Behaviours
Drive for results
Adaptability
Teamwork and collaboration
Role Model positive behaviours
Identify solutions and initiatives for continuous improvement
Current vacancies
Please visit Markerstudy's Careers Page to view our current vacancies.