people using computers in an office

Head of Resource Planning

Knowledge

Experience working within insurance Industry (desirable but not essential)

Extensive experience of using WFM tools

Extensive workforce planning/resource planning experience from a Customer Service / contact centre environment

Good coaching and Team Management Experience

Degree or equivalent experience

Extensive work experience in a statistical design and implementation role

Experience working well in a highly pressurised environment with the ability to manage a number of high profile activities at the same time.

Extensive senior management experience in resourcing

Skills

A strong decision maker with an analytical mindset

Strong mathematical skills

Ability to anticipate future capability and capacity requirements and advise on associated risks and plan accordingly.

Ability to analyse data and provide resource solutions for the short and long term.

Excellent organisational skills

Strong stakeholder management skills

Behaviours

Proactive approach to problem solving

Self-starter and self-sufficient in terms of analysis

Maintain CPD and ensure direct reports keep up to date with their CPD.

Drive for results

Adaptability

Teamwork and collaboration

Role Model positive professional behaviours

Identify solutions and initiatives for continuous improvement

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