people using headsets

Customer Sales/ Service Representatives

Knowledge

Experience of providing great customer service (in a regulated environment desirable)

Familiar with being managed against business KPI’s and objectives

IT/Computer Literate

Commercial Acumen

Skills

A good listener with the ability to effectively communicate

Intermediate literacy and numerical skills

Ability to understand, interrogate and present data

Analytical Skills

Understand and consistently achieve against scorecard KPI’s including AHT, Sales, NPS and Quality standards

Deliver outstanding and consistent customer service across all product lines to ensure customer confidence and drive customer loyalty

Take ownership to ensure the development of long term relationships with customers and extend the existing relationship with customers to engage with new products

Ensure effective handling and escalation of complaints in line with the company’s complaints handling procedure in order to ensure fair customer outcomes

Behaviours

Resilient and able to take full accountability of customer queries

Take accountability for continuing professional development

Comfortable operating in a fast paced changing environment

Undertake continuous personal development to ensure that Atlanta behaviours are demonstrated effectively and that skills and knowledge are up to date

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