Head of Communications & Engagement

Knowledge

Proven experience leading and managing a multi-discipline communications and events team, creating a working environment that is results and quality oriented, high energy and focused on resilience

Act as SME adviser - guide the business on potential impact of decisions/actions on external and internal stakeholders and help them manage it to achieve the best outcome

Manage assigned budget and suppliers ensuring resources are allocated effectively to secure best value for money and optimum results

Confident in both planning and leading strategic initiatives and taking a hands-on approach to delivery with meticulous attention to detail especially in high pressure situations

Be aware of emerging internal and external issues to exploit messaging opportunities and mitigate reputational risk; manage major change announcements/difficult messages /balance negative impact and protect reputation; crisis management

Extensive experience executing internal communications and employee engagement in complex, multi-site, multi-brand national business with a satellite structure ideally within financial services

Guides and advises on the brand strategy in collaboration with Marketing and Employee Branding teams to ensure all levels of activity are aligned and pitched at the right level

Skills

Superb communications skills – written (e.g. news writing, speeches and presentations, press releases) and verbal (e.g. from 1:1 to audience briefings) - effective across diverse audiences

Strong interpersonal skills, articulate with the ability to influence and negotiate

High commercial awareness – maintain current knowledge and understanding of the UK business and political environment and any impact of events on Atlanta and its customers, partners and colleagues

Deliver a Corporate Communications and Engagement strategy for Atlanta aligning communications, PR & sponsorship, website & socials to create one centre of Comms excellence positioning our Atlanta brand

Leads the team to deliver engaging and purposeful communications and engagement and culture projects in support of the business strategy and to promote the progress, achievements and working culture of Atlanta

Execute projects and activity in support of the people and culture strategy of Atlanta to educate, inform and empower key audiences to understand the purpose and vision of Atlanta in relation to their day to day roles

Identifies and delivers upon opportunities to build the reputation of Atlanta brands including participation in industry events and initiatives, entry into industry awards

Strong planning and crisis management skills – with the ability to identify road blocks or barriers to success and mitigate these/prepare solutions for multiple scenarios

Behaviours

Strong decision making and problem-solving skills under pressure

Drive simplicity from complexity – ability to analyse and edit complex/technical content and briefs and translate into audience-appropriate language

Displaying company values through role modelling behaviours

Creative thinker but precise and detail-driven project management approach

Confident and comfortable with a fast pace of delivery; can manage multiple priorities at once and can deliver high quality solutions against a backdrop of ambiguity and changing priorities

Able to initiate, innovate and continuously improve, formulating ideas and activity from scratch on a range of projects and directing resource to execute efficiently

Proactive, self-motivated and self-sufficient – can formulate and anticipate solutions to multiple scenarios without information or direction

Strong stakeholder management and relationship building skills at all organisational levels from frontline colleague through to Executive

Crisis management – able to act, prioritise and advise calmly, quickly and clearly, and lead/work with others to respond effectively