people in an office

Head of Learning & Development


CIPD Level 7 or equivalent experience

ILM coaching qualifications

Strategic data collection and story for board papers

Comprehensive knowledge of working within a regulated environment

Chartered MCIPD/FCIPD educated to a degree standard or equivalent desirable

Learning design and sign off

Organisational L&D design

Learning design - digital and for face to face delivery

Insights Discovery Practitioner desirable

Strengthscope Practitioner desirable


Deliver continuous improvements in all aspects of policy, process and technology

Leaderships skills and behaviours

Ensure all people related activities correlate with the Business and People strategy

Experience of leading a strong L&D team, contact centre, operational experience

Provide strategic and tactical support to the Director of Talent

Interpreting and analysing people related data

Strong people management

Talent and succession management

Inform the Exec with meaningful board packs demonstrating valuable insight to help with decision making

Strong facilitator for learning programmes


Effective problem solving and critical thinking

Displaying company values through behaviour

Professional networking

Attention to detail

Coaching and mentoring

Influencing and challenge at senior level

Excellent at developing teams

Able to thrive in challenging situations

Commercial acumen and agility


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