people in an office

Learning Lead


A Proven Coaching & Development background with ILM Qualification (or similar) desirable

Management of delegates including absence, performance, and probation reviews.

People Management – Strong experience of managing a team including documenting evidence (preferably an L&D Team)

CIPD qualification in Training Practice or above

People Management

Organisational Awareness.

Business/Commercial experience

Experience of group delivery

Have knowledge and understanding of our T&C Framework

Ideally, specific coaching/training and/or Contact centre, sales experience within fast paced environments.

Knowledge of various coaching methods and models

Management and reporting of delegates progress, behaviours and KPI’s ensuring that they make progress in line with their learning plan and ensure that the coaching team are delivering coaching sessions to the expected standards; coaching and managing the performance of members who may fall short of expectations.

Provide MI to the training manager as required (Group Attrition, QA Results, Sickness/Absence etc)


Coordinate all training, coaching and development centre interventions including the planning of resource, facilities, and development centre activity / sessions.

Complete training needs analysis

Tracking and planning of all business learning requests

Training design & delivery (Minimum 3years)

Ability to design face to face, virtual and digital learning content, proven experience in designing and delivering coaching interventions

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

Experience of delivering coaching/training in a target driven environment

Ensure learning interventions are fit for purpose, kept up to date and delivered in a blended approach to take account of different learning styles.

Managing of key relationships during projects through Stakeholder management

Ability to communicate at all levels.

Work collaboratively with internal stakeholders to identify coaching and development needs, identify development areas and suggest solutions


A hand on, energetic style with a ‘can do’ attitude

Innovation & Creativity.

Ownership – To be accountable for your own ongoing personal development

Support the implementation of new organisational initiatives through delivery of learning interventions, where new skills, knowledge or ways of operating are required.

Ability to engage an audience

An agile approach to working and able to demonstrate that you are comfortable working in changing situations with pace and able to work across multiple sites across the business brands supporting development centre across the business

Innovative and creative

Impact & Influence

Decisiveness & Initiative

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