man in an office using post-it notes

Head of Operational Excellence

Knowledge

Operations Excellence programme management & oversight, identifying emerging risks and potential barriers to delivery, managing actions to mitigate

Planning, management, governance and effective delivery of integration projects to time and budget and benefit projections 

Create best practice Approach / Methodology and tools to drive repeatable successful delivery

Commercially focused with track record of delivering tangible financial results

Process design to ensure target business processes leverage best of breed and are fit for purpose

Coaching in LSS methods (supporting the wider Transformation team)
Lead on the ‘Atlanta Way’ method, training and coaching of project leads to Greenbelt and Blackbelt levels to deliver successful projects and results

Skills

Significant change programme delivery experience

Define and agree target end state of change and any supporting readiness and L&D

Link in with strategic goals and initiatives following the prescribed benefits and Governance process

Identify where capability with in the team and stakeholders need to power up our people and ways of working. Work with Operations leaders to drive Operational Excellence initiatives for the Group, set the Portfolio, identify opportunities, facilitate prioritisation and take accountability for delivery

Strong senior level communication and stakeholder management

Planning and effective estimation of timescales to delivery 

Excellent written and verbal communication skills including presentations and ability to present to C Suite 

Several years of people management skills

Day to day management of Ops Excellence Managers and team, make sure that you harness the best out of the people and develop them in line with our progression plans

Evaluate and design performance criteria and KPIs which drive desired outcomes and results

Delivery againsyt 300% ROI and personal targets.Work with Operations leaders to drive Operational Excellence initiatives for the Group, set the Portfolio, identify opportunities, facilitate prioritisation and take accountability for delivery

Data driven problem solving using the prescribed DMAIC and DMADV or Kaizen processes/structure

Early assessment of potential benefits in the define stage along with resource and input required

Identify new opportunities in customer journey and process simplification, waste and failure demand elimination - improving, streamlining and aligning brands across the group

Knowledge and experience of project / programme management tools. Identify new opportunities in customer journey and process simplification, waste and failure demand elimination - improving, streamlining and aligning brands across the group

Behaviours

Delivery Focus 

Results Orientation 

Facilitate prioritisation decisions against a defined matrix and in line with operations strategy, Atlanta 5 year plan and EBITDA targets

Good attention to detail 

Well Presented 

Pragmatic and structured approach to delivery

To actively support and encourage at all times, compliance with our quality principles, business standards, company policies and best practice in security, legal and regulatory requirements. Ensure your own continuous professional development by participating in external networking / conferences /associations / groups, to stay current on Industry developments & innovations.  Encourage, support and coach other team members in their own development.

Analytical skills - able to quickly evaluate opportunities & problems

Process and customer experience orientated

General Insurance & product knowledge / Financial Services experience

Process and customer experience orientated. To safeguard information, paying particular attention to customer and employee data and business sensitive information

Risk assessment and mitigation of key risks to project delivery

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