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Operational Excellence Analyst


Educated to A-Level or higher education level

Knowledge and experience of process mapping standards e.g. BPML and associated symbols/template

Understanding of Benefits Management

Good knowledge of insurance industry, products, services and customer processes

Support and conduct aspects of business readiness in the preparation of content and completion of key tasks ahead of deadlines.

Support portfolio governance, change control and Atlanta Way project gating and actively participate in established Ops Excellence governance forums


Microsoft Visio and BPML standard template/symbols

Process value, flow and TAKT Time analysis 

Advanced Excel 

IT Development lifecycle / Agile

Process analysis skills and experience

Full cycle project / change delivery experience

Excellent organisation, time management and administration skills


Good team player

Strong interpersonal skills

Energy and enthusiasm

Delivery and deadline focus

Completer finisher

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