man in an office using post-it notes

Operational Excellence Manager

Knowledge

Educated to A-Level or undergraduate Degree

Working knowledge of a range of general insurance processes from New Business, Customer Service processes and Renewals / Rete

Process Mapping / Documentation to detailed level

Skills

Lean Six Sigma trained to Green/Black belt level and Certified desirable

Microsoft Visio and BPML standard template/symbols

Advanced Excel 

IT Development lifecycle / Agile

Facilitation and Workshop design and delivery skills

Ability to influence key stakeholders and sponsors in adopting change

Behaviours

Good team player

Strong interpersonal skills

Results orientation

Delivery focus

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