Knowledge
Educated to A-Level or undergraduate Degree
Working knowledge of a range of general insurance processes from New Business, Customer Service processes and Renewals / Rete
Process Mapping / Documentation to detailed level
Skills
Lean Six Sigma trained to Green/Black belt level and Certified desirable
Microsoft Visio and BPML standard template/symbols
Advanced Excel
IT Development lifecycle / Agile
Facilitation and Workshop design and delivery skills
Ability to influence key stakeholders and sponsors in adopting change
Behaviours
Good team player
Strong interpersonal skills
Results orientation
Delivery focus