Knowledge
Green Belt certified
Experience of coaching other and the application of the Green Belt toolset
Good knowledge of insurance industry, products, services and customer processes
Minimum education to GCSE standard with good grades
Knowledge and experience of process mapping standards e.g. BPML and associated symbols/template
Process analysis skills and experience
Full cycle project / change delivery experience
Skills
Competent in MS Office suite – Excel, Visio, PowerPoint, Word, Outlook
Microsoft Visio and BPML standard template/symbols
Process value, flow and TAKT Time analysis
Advanced Excel
Strong communication skills
Strong stakeholder management skills
Ability to small scale Lead project delivery across group wider operations covering full project lifecycle including delivery, implementation, and benefit realisation.
Behaviours
Good team player
Maintain own Continuous Personal Development and support and encourage others in their own roles.
Energy and enthusiasm
Drive for results
Maintain a positive and solution-oriented approach to work, providing open and honest feedback.