Process Transformation Specialist

Process engineering / design and delivery experience to support strategic projects

Actively drive project deliverables and report progress to the Transformation Lead

Facilitate appropriate project governance including leading working groups and aligning to broader steering groups for decision making

Coach and mentor members of the team through DMAIC projects, securing benefits and where applicable Green Belt certification

Define and manage risks, issues and key dependencies – identifying mitigating actions to prevent risk events recurring

Commercial / benefits focused with track record of delivering and realising benefits on sizeable projects (>0.5m)

Good knowledge of insurance industry, products and services

Significant experience in Change and Process Improvement

Working knowledge of a range of general insurance processes from New Business, Customer Service processes and Renewals / Retention

Lean Six Sigma skillset and certification to Blackbelt level

Support the Transformation Lead alongside Operations Directors and other stakeholders in identifying and scoping initiatives aligning to strategy 

Excellent written and verbal communications skills

Build effective relationships across key stakeholder groups, influencing resourcing needs outside of the transformation function

Stakeholder management and influencing skills across all levels up to C-level

Project Management skills  and create rigorous project plans

Work closely with ISS / Change team where solutions require IT Rapid change or Robotic Process Automation support

Advanced Excel, IT Development lifecycle / Agile

Microsoft Visio and BPML standard template/symbols

Results orientation, Delivery focus

Maintain a positive and solution-oriented approach to work, providing open and honest feedback.

To actively support and encourage at all times, compliance with our quality principles, company policies and best practice in security, legal and regulatory requirements

Good team player

Well organised, rigorous in execution and pragmatic

In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships.

Ensure solutions are effectively tested and implemented and where necessary training, communications etc are provided to secure the anticipated benefits of new solutions

Ensure your own continuous professional development by participating in external networking / conferences /associations / groups, to stay current on Industry developments & innovations.  Encourage, support and coach other team members in their own development.

Take all reasonable steps to ensure appropriate confidentiality.

To safeguard information, paying particular attention to customer and employee data and business sensitive information